What to do If Brother Printer is Working But Scanner is Saying Not Connected?
Why does my Brother printer say check connection when I try to scan_ (1)

What to do If Brother Printer is Working But Scanner is Saying Not Connected?

Brother printers are a range of all in one printers which offer a range of services such as copying, scanning, printing and faxing. These printers are cost effective but ensure high quality of prints at all times. If the scanner won’t work but the Brother’s printer is working you can use the following steps to fix this issue. 

The steps for enabling the scanner in Brother’s printer is as follows, Please check your machine should be switched ON without any errors. Now check the network connection is should be securely established. The brother printer should be available to print. Please ensure the accurate driver for scanner is downloaded and installed. Please check the available firewall settings. Please ensure the control center setting is running. 

Brother Printer Should Be Error Free: 

When you check the printer if the LCD screen of the printer is blank there are two possibilities either the printer is off or in sleep mode. Please press the power button hold the button till your comes out of the sleep mode. Also check whether the printer’s power chord is plugged in or not. 

Your printer may show you errors such as paper jam, ink toner is empty or any other kind of specifications please use the troubleshooting method to clear such errors.

Brother Printer & Network Connection: 

Please configure the network connection, because the scanning tool works on a shared network environment. This works on the server and network environment. It does not work on a normal desktop computer. 

Brother printer should be available to print: 

Please click on the printer properties, where you will find all the options on how to operate the printer you need to follow the below properties. Click the start menu please click on the control panel settings, now click on the hardware and sound, please click on the device and printer option, right click on the brother’s printer, now click on the printer properties, click the printer test print page. 

Brother Printer Scanner Driver: 

Open the scanner settings in the control panel now select the scanner from the list of scanners, In the search bar type the word scanner, click the option view scanners and cameras option. Check the scanner icon on the brother printer which is available. In case it does not exist please ensure that you install the scanner driver correctly. Please go the scanner option in the download section on the official website of brother printers. 

 IP address of the Brother Printer: 

Please press the menu option on the brother printer, now select the printer reports, select the option for network configuration, now press ok, please press ok and press the mono start option for black ink and colour start for the coloured ink. Now click on the start and exit, In case the IP address of the printer reads as this means that it would just take a minute please try again. 

Set the IP address for the Scanner Driver: 

Please open the Scanner printer option, on select your scanner and cameras option from the control panel, now please allow to click the properties, choose your scanner from the above option. If you get the user account control, press continue and select yes, please enter the administrator ‘s password, please click the network setting tab now. Please select and specify your machine by address, Please now enter the IP address for the scanner and click ok. 

Firewall Settings play an important role: 

The firewall is another kind of security software, which will stop your brother’s printer not to scan, as it will reject the network scanning option in the system. You need to disable the firewall so that the network scanning software works well for your system. If you scan more disable the firewall setting then enable it when you do not require the same. 

Follow the following steps to disable the firewall settings, please open the control panel setting, please click on window firewall setting; select the network and sharing center. Please check your network settings view in the location it should be active in nature. Select the windows firewall option then turn it off or on, choose the firewall settings, Now click on advance settings, select the inbound rules, now click the port and click new rule select the specific local ports. 

Choose the allow option this connects to the network, enter any network connection check the profile location for your network location, now click on the option called finish. Please ensure the new settings have been added. 

Scanner won’t scan from the brother’s printer: 

You may face a common error the scanner may not scan in a regular mode in such a case to fix  the error you can follow the below steps so that the scanner can scan as per your requirement, Open the control panel settings please open the system and security settings, please click the window firewall, select allow windows program click on change settings, select file printer sharing option for your network location then click ok.  Now please scan again. 

Ensure the Control Setting is running:

Click the start and select all the apps, click brother option, now select brother utilities, select the control panel, try the scanning option, in case it does not work from the printer button, please check whether the scanner driver is installed or not, please ensure the scanner settings match the network settings, you need to configure the IP address of your machine, now apply the settings and click ok. Select the appropriate printer by its name. Finally click apply and then click ok now click exit once you click exit now start scanning again. 


This article is a detailed guide on how the scanner and printer can work hand in hand if the steps are followed correctly. The All in one printer of brothers offers features like copying printing and scanning it is just that you need to disable the firewall settings so that the function works effectively.

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