How to Diagnose & Fix HP Printer Not Working Issues

HP Printer not Working

HP Printer Not Working ? Get Troubleshooting Help

It is very common for HP printer to stop working in middle of a task. Therefore in this article we have explained the solution to fix HP Printer not working issue. However, before moving to a solution it is important to know the reasons for this problem.

Some of the common reasons behind HP printer not working problem are listed as below:

  • Poor connectivity of printer with computer system or any other device.
  • Printer job goes in ‘Queue’.
  • Printer not set on ‘Default mode’.
  • Due to outdated printer driver
  • Low printer cartridge ink or low ink toner.
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Problem & Solution 1: Cancel all the printing jobs pending in the printer

Giving too many print jobs at once can make the printer  to stop working. In some cases this can make your HP printer to go offline as well. To fix this HP printer stopped working trouble, follow the below section.

The solution to the problem: 

To fix the issue of pending print job, follow these steps-

  • Go to your Windows search menus and type “Run” in the search bar.
  • Type “control panel” in this dialog and click Enter.

type control panel in run box

Device and Printers

  • Now from here, click on “Devices and Printers”.
  • Now you will see your HP printer amongst the shown printers. Right click on that printer and from the drop-down list pick “See what’s printing.”

see whats printing

  • Click the “Printer” menu element at the bottom left when the fresh folder starts and pick “Open as Administrator” from the drop-down menu.

open as administrator

  • Open the menu element “Printer” in the upper right corner of and select “Cancel all documents.” 

cancel all documents

  • A confirmation dialog window will be opened at this moment, and you need to verify that by choosing “Yes” you want to remove all records in the print queue.

click yes

  • Now you can check if your HP printer stopped working problem is resolved or not. If not then move on to the next section.

Problem & Solution 2 : Set As Default Printer


The best thing you can do is to “set your printer as a default” one so that it functions properly. Because if your printer is not set as default then all your applications for printing do not go to your printer. Let’s make sure your HP is a Default Printer.

  • Go to the Control Panel by Typing the “Control” in Run Dialog Box and then hit ok in your windows 10 system

type control panel in run box

  • Choose the option “Device and Printers”

Device and Printers

  • On the next window right click over your listed HP printer and choose the option “Set as default printer”.

Set as default printer

  • Now to make sure that your printer is set as default, look for a green check mark on your printer. Refer to the below image.

check green mark

  • Finally your HP printer not working problem will be resolved now by using these steps.

Problem & Solution 3: HP printer won’t read or get hang a very prevalent problem and can lead from a variety of factors such as lacking or outdated controllers, broken links, poor Windows settings, etc. Even natural items like no ink or paper jam can trigger disappointment with HP printer not reading.

The Solution to the problem: it is not that the problem does not have any solution, but you have to follow the given steps and check if it works for you.

  • Make sure you have enough documents in the document cabinet on your HP printer. If there is plastic, create sure that none of the document transport is caught or broken. If there is, please check the best way to remove the plastic with your manufacturer as you don’t want the internal engine or paper carrier to be ruined.
  • Is the toner or ink empty or dry? Consult the guide for your particular printer to verify the amount of ink or toner for your printer. New HP printers show the ink concentrations readily or if there is an ink problem on the HP printer’s front panel.
  • You may need to touch HP immediately through customer support if you need to have your HP printer repaired.

Conclusion – Still, after doing so many things you are not able to make your printer work, then the last step is to call the troubleshooting department of the brand and let them know the problem you are facing HP printer stopped working. They will assign an IT professional with you so that you can discuss the entire issue and get it resolved with the best solution else the only thing you can do with the dumb machine is to buy a new one from a better brand.

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