HP Printer Says Offline - Get Solutions
HP Printer Offline - Learn How To Get Printer Back Online on Windows 10/11 & MAC
You’re not alone if you’ve ever been annoyed by an HP printer that appears to be offline. But fear not! We will provide you the information and answers you need to resolve your problem in this extensive guide.
Follow the Method to Fix HP Printer Status Is Offline Issue
Method 1. Uncheck the 'Use Printer Offline' Status
HP wireless printer get disconnected if “Use printer in offline mode” is selected. Therefore a user must ensure that this option is not selected. The following is the navigation to adjust this setting:
- Select the ‘start’ menu- click on ‘settings’
- Click on ‘devices’ – ‘printer and scanners’
- Now choose your HP printer and perform a right-click from the list of printers.
- Next, uncheck the “Use Printer Offline” option from the menu. Your HP printer will now resume operating online.
Method 2. Run the Printer Troubleshooter
- Open the HP Print and Scan Doctor software on your computer.
- Locate and click the Start button displayed on the application’s home screen.
- Choose your printer profile from the following screen and proceed by clicking Next.
- To troubleshoot and fix any difficulties with your printer, follow the instructions displayed on the screen.
Still your HP printer showing offline error? Check the next method.
Method 3. Confirm Your Printer as the Default to fix HP printer offline' Issue
If your HP printer keeps going offline status on your Windows 10 or any other operating system, follow these troubleshooting steps:
- Start by clicking the Windows button and entering ‘Run’ in the search bar. Then, type ‘Control Panel’ in the dialog box and press ‘OK.’
- Navigate to the ‘Device and Printers’ option, where you will find your listed HP printer. If you spot a green checkmark beside your printer, it indicates that it is already set as the default printer.
- However, if the checkmark is not present, right-click on your printer and select the “Set as Default Printer” option.
- This action will establish your printer as the default, and the issue of the HP printer says offline will be resolved else follow next method.
Method 4. Assigning a Static IP Address Using HP Smart App
- Launch HP Smart on your PC.
- Access the Printer Settings tab.
- Click on Advanced Settings within the Settings menu.
- Choose Network from the menu bar.
- Expand the Wireless (802.11) menu located on the left-hand pane.
- Select Network Address (IPv4).
- Select the Manual IP option and provide the Subnet Mask, Default Gateway, and Manual IP address.
- To retrieve these details, use the ‘ipconfig’ and ‘arp -a’ commands.
- Now On your Pc Open the Command Prompt.
- Press Enter after typing “ipconfig” to see the Default Gateway and Subnet Mask.
- Next, type ‘arp -a’ then press Enter.
- Choose a unique IP address that isn’t listed in the arp list, ideally falling between 192.168.10.1 and 192.168.10.255.
Adding the Printer with the Assigned IP:
- Firstly go to Windows icon and tap on “settings” icon to open it.
- Navigate to ‘Printers & Scanners’ under ‘Bluetooth & devices’ option.
- Tap on the ‘Add device’ option.
- Next, Choose “Add manually” option.
- Click “Next” after checking the box labeled “Add a printer using an IP address or hostname”.
- Enter the previously assigned IP address and hit Next.
- Using a static IP, you have now successfully added the printer to the computer.
- Try restarting the printer and seeing if the HP printer is still not responding. If the offline status error message appears, proceed to the next step.
Method 5. Disabling SNMP Status
- Start by using the Windows search option to access the Control Panel.
- Go to Hardware and Sound and choose Printers and Devices.
- Right-click on your designated printer and opt for Printer Properties.
- Move to the Ports tab to proceed.
- Identify and choose the appropriate port. If your printer is connected via Wi-Fi, the default setting will likely be the Standard TCP/IP Port.
- Click on the Configure Port button to further customize settings.
- Make sure that SNMP Status Enabled is not selected, and then click OK to save your modifications.
By adhering to these steps, you’ll optimize your printer’s functionality and easily fix HP Printer keeps going offline on windows 10/11 and streamline your printing tasks effortlessly .
Method 6. Remove or Update Outdated Version
If the printer driver is corrupted or outdated may be the reason for ‘HP printer offline’ problem . To update or reinstall a driver on your Windows computer, follow these steps.
- Open the “Device Manager” using Windows’ search function, then click it.
- Now enlarge the “Printers” section.
- Now from the expanded section, locate your printer’s model number and ‘Right Click’ on it and click on ‘Update Driver’ option.
- Next press on the ‘search automatically’ option and wait for your printers driver to update. Once the process is completed, restart your computer.
- If you want to re-install your driver, go to ‘control panel’ and click on ‘remove programs’ and uninstall your existing HP printer driver. Afterwards configure the HP printer driver after downloading it from HP’s website. To know more about this process.
After following the above troubleshooting steps you will never experience the HP printer keeps going offline in Windows 10/11 or any other operating system.
If still printer not responding , run our Diagnostic Tool for printer check up
Method 7. Troubleshoot Printer Spooler Settings
Printer says offline message occurs when printer spooler is stopped. To fix this, follow these steps-
- First of all, open ‘Run’ dialog box and type “Services.msc”and Click on “OK”
- Now, find the “Print Spooler” option among the list that are shown.
- Press the “Stop” option when you right-click on it to put the print spooler services on pause mode.
- Next click on the address bar from the ‘Windows File Explorer’ and type C:\Windows\System32\Spool\Printer and click on ‘OK’.
- To clear the printing queue, delete every file from the printer folder.
- Thereafter, go back to “Print Spooler” and right click on it and select “Start” option to resume the spooler service again.
- Finally, if you restart both your computer and printer, the “HP printer Says offline” error should no longer occur.
For Windows 10 or any other operating system, the user can restore the printer from offline to online by following these instructions.
Method 8. Uninstall and Install Printer Driver
- Open the Control panel by Windows search.
- Click on Program and features.
- Choose Uninstall after selecting the driver for your printer model.
- Once it removed install printer driver again.
Go to the next section if the offline error is still causing the printer to not responding.
Method 9. Check Your Wire Connection
Due to an incorrect connection, an HP printer may occasionally offline on Windows 10/11. To correct this, take the following actions:
- Check if USB cable’s both end are properly connect to printer and computer. If you have wireless connection make sure the printer and router connectivity is compatible.
- Additionally, confirm that the power cord is correctly connected between the printer and the power socket and is undamaged.
Method 10. Look for Network Connection Errors
Look into potential network connection problems if your HP printer keeps going offline on windows operating system.
- One of the key reasons for the printer showing offline is the issue with its Wifi connectivity.
- Another key reason for the HP printer to be offline is that its IP address is not configured properly in the laptop or the desktop.
Hence an error message pop’s up saying “Printer is offline”. Follow these instructions to make sure the IP address is configured correctly:
- Open ‘HP configuration screen’.
- Click on ‘networking tab’ from settings.
- Click the drop-down menu and choose IP address.
- Click on the manual setting option and enter the accurate IP address correctly.
These steps will allow you to eradicate the error that comes due to the wrong IP address.
Method 11. Other Important Factor
Whenever occurs a status as HP printer offline, always consider these factors-
- If your connection is wireless, always check printer and computer must be connected with same network. Click from here to know more about connecting your HP printer to wireless network
- It is important to always restart your computer after configuring an HP printer to preserve the printer’s settings
- Paper jams, low ink levels, voltage fluctuations, lack of compatibility are other reasons that may cause your printer to go offline.
Use These Methods to Fix HP printer status shows offline error on MAC
Method 1 - Run Diagnose and Fix
- Type “HP smart App” into the “Spotlight” search bar on your Mac.
- The HP smart App is available for download from the HP website if it isn’t already installed on your Mac.
- Choose your printer from the HP Smart App. Choose the “Diagnose and fix” option after clicking on “printers” in the top menu bar.
- Select “Start” to begin the troubleshooter.
- Once it’s done, fix “why is my HP printer offline” problems by following the onscreen instructions.
Method 2 - Re-Add the Printer on MAC
These steps may also rectify the issue when HP printer shows offline status.
- Select the “Spotlight ” icon from the top menu bar > Search and open “Printers and Scanners”.
- Select your printer from the list > Click on “Remove printer” option > Select “Remove printer” option again when prompted.
- Click the “Add printer” option after that, then choose your printer from the list.
- Lastly, click on “Add” to complete the process.
Method 3 - Resetting the Printing system
- Select the “Spotlight” icon on the top menu bar and open “Printers and Scanners”.
- Right click on the white box and select “Reset printing system” option.
- Then, click on “Reset”.
- Thereafter, restart your printer.
- Then, add your printer again (instructions explained in above section).
We hope that the aforementioned techniques will help you easily address printing and fix your HP printer offline issue on Mac
FAQ
Yes, paper jams can lead to the HP printer showing offline. Check for any paper jams in the printer and clear them carefully.
To resolve low ink levels, follow these steps:
- Check the ink levels on your printer’s control panel or computer software.
- Replace any low or empty ink cartridges with new ones.
Yes, software-related issues like corrupted printer drivers can cause the printer keeps going offline. Reinstall the printer software using the latest drivers from the HP website to resolve such issues.
If you are still facing this issue, consider the following:
- Turn off the printer, wait for a few seconds, and then turn it back on.
- Restart your computer and check the printer’s status again.
Yes, a faulty USB cable can disrupt communication between the printer and the computer, leading to an offline status. Use a reliable USB cable and check for any physical damage.
While printer may face connectivity issues like HP printer keeps going offline frequently, some older HP models or those using outdated firmware might encounter this problem more frequently.
Conclusion –
In order to avoid the ‘HP printer is offline’ error, you need to make sure that all printer drivers are accurately installed & updated. Constant and timely updating of system settings and printer drivers eradicates the possible errors that can occur while using the printer.
Remarks– This is not HP official page and information provided here is for your knowledge purpose only. For our complete disclaimer visit our Disclaimer Page.