Printer Status Shows Offline - Get Quick Solutions
HP Printer Offline - Learn How To Get Printer Back Online on Windows 10/11 & MAC
Method 1. Uncheck the 'Use Printer Offline' Status
Method 2. Run the Troubleshooter if HP Printer Showing Offline Status
- Open the HP Print and Scan Doctor software on your computer.
- Locate and click the Start button displayed on the application’s home screen.
- Choose your printer profile from the following screen and proceed by clicking Next.
- To troubleshoot and fix any difficulties with your printer, follow the instructions displayed on the screen.
Method 3. Update Your HP Firmware
A. Using HP Smart App :
- Launch the HP Smart app on your device and proceed by clicking on the image of your printer to access the settings and management tools.
- Navigate to the “Advanced” or “Settings” section and select “Advanced Settings” to open the printer’s Embedded Web Server (EWS).
- Choose the “Printer Update” tile on the EWS home page. If you can’t find the tile, go to “Tools” > “Printer Updates” > “Firmware Updates.
- If you’re asked to log in, input the PIN found on the printer label, usually located inside the cartridge access area and then click on “Submit.
- Navigate to “Check for Printer Updates” and select “Check Now.” Any new updates will automatically install here.
B.Using HP Website:
- Verify that, your printer is turned on and connected to your computer.
- Navigate to HP software and driver downloads and input your printer model.
- Choose “Firmware” from the list of drivers and then click on “Download” and then proceed by following the provided instructions.
- Once you are on the HP printer update screen, verify the status of your printer.
a. If the status shows as “Ready,” check the box next to the serial number and then click on “Update.”
b. If the status indicates “Up-to-Date,” it means your printer firmware is already updated.
Method 4. Assigning a Static IP Address To Fix HP Printer Keeps Going Offline Issue
- Launch HP Smart on your PC.
- Access the Printer settings tab.
- Click on Advanced settings within the settings menu.
- Choose network from the menu bar.
- Expand the Wireless (802.11) menu located on the left-hand pane.
- Select Network Address (IPv4).
- Select the Manual IP option and provide the subnet mask, default gateway and manual IP address.
- To retrieve these details, use the ‘ipconfig’ and ‘arp -a’ commands.
- Now nn your pc, open the ‘Command Prompt’.
- Press enter after typing “ipconfig” to see the default gateway and subnet mask.
- Next, type ‘arp -a’ and press enter.
- Choose a unique IP address that isn’t listed in the arp list, ideally falling between 192.168.10.1 and 192.168.10.255.
Adding the Printer with the Assigned IP:
- Firstly go to Windows icon and tap on “settings” icon to open it.
- Next, navigate to ‘printers & scanners’ option.
- Tap on the ‘Add device’ option.
- Next, Choose “Add manually” option.
- Click “Next” after checking the box labeled “Add a printer using an IP address or hostname”.
- Enter the previously assigned IP address and hit ‘next’.
- Using a static IP, you have now successfully added the printer to the computer.
- Try restarting the printer and seeing if the HP printer is still not responding. If the offline status error message appears, proceed to the next step.
Method 5. Disabling SNMP Status
- Start by using the Windows search option to access the Control Panel.
- Go to ‘Hardware and Sound’ and choose ‘Printers and Devices’.
- Right-click on your designated printer and opt for ‘Printer Properties’.
- Move to the ports tab to proceed.
- Identify and choose the appropriate port. If your printer is connected via Wi-Fi, the default setting will likely be the Standard TCP/IP Port.
- Click on the ‘Configure Port’ button to further customize settings.
- Make sure that ‘SNMP Status Enabled’ is not selected and then click OK to save your modifications.
By adhering to these steps, you’ll optimize your printer’s functionality and easily fix HP Printer keeps going offline on windows 10/11 and streamline your printing tasks effortlessly .
Method 6. Remove/Update Outdated Version To Resolve Offline Issue on HP Printer
- Firstly, open the “Device Manager” using Windows’ search function.
- Now enlarge the “Printers” section.
- Thereafter, from the expanded section, locate your printer’s model number and right-click on it and then click on ‘Update Driver’ option.
- Next, press on the ‘search automatically’ option and wait for your printers driver to update. Once the process is completed, restart your computer.
- If you want to re-install your driver, go to ‘control panel’ and click on ‘remove programs’ and uninstall your existing HP printer driver. Thereafter, configure the HP printer driver after downloading it from HP’s website.
If still printer not responding , run our Diagnostic Tool for printer check up
Method 7. Check Windows Function Discovery Services
- Open the control panel and click on “View Devices and Printers.”
- Right-click on your printer’s name, select “Printer Properties” and then click on the “Ports” tab.
- Look for WSD in the list and ensure the box is checked.
- In Windows, open “Services” and locate both “Function Discovery Provider Host” and “Function Discovery Resource Publication” in the list.
- Check that the status shows as “Running,” and the startup type is set to “Automatic.” If not, right-click on the item, select “Properties,” then change the startup type to “Automatic.” Click “Apply,” “Start,” and “OK,” then close the Services window.
- Restart both the printer and the computer to confirm the system changes now the “HP printer Says offline” error should no longer occur.
For Windows 10 or any other operating system, the user can restore the printer from offline to online by following these instructions.
Method 8. Uninstall and Install Printer Driver
- Open the Control panel by Windows search.
- Click on Program and features.
- Choose Uninstall after selecting the driver for your printer model.
- Once it removed install printer driver again.
Following the above troubleshooting steps should resolve your HP printer keeps going offline error in Windows 10/11 or any other operating system.
Use These Methods to Fix HP Printer Showing offline Error on Mac
Method 1 - Re-Add the Printer on MAC
- Select the “Spotlight ” icon from the top menu bar > Search and open “Printers and Scanners”.
- Select your printer from the list > Click on “Remove printer” option > Select “Remove printer” option again when prompted.
- Click the “Add printer” option and then choose your printer from the list.
- Lastly, click on “Add” to complete the process.
Method 2 - Resetting the Printing system to resolve Offline Issue in HP
Method 3 - Create a manual IP connection
- Access your Mac and click on the Apple menu in the top-left corner.
- Choose “System Preferences” from the dropdown menu.
- Click on “Printers & Scanners.”
- Press the “+” icon below the printer list to add a new printer.
- Hold the Control key and click on the toolbar, then select “Customize Toolbar.”
- Drag the “Advanced” icon to the toolbar and click “Done.”
- Click on “Advanced.”
- In the Type field, choose “HP Jetdirect – Socket.”
- Enter the printer’s IP address in the text address field.
- Give the printer a recognizable name in the Name field.
- Choose the printer driver from the “Use” dropdown menu.
- Click on “Add” to complete the setup.
These manual setups should establish an IP connection on your Mac with the HP printer.
We hope that the aforementioned techniques will help you easily address printing and fix your HP printer offline issue on Mac
FAQ
To resolve low ink levels, follow these steps:
- Check the ink levels on your printer’s control panel or computer software.
- Replace any low or empty ink cartridges with new ones.
Yes, software-related issues like corrupted printer drivers can cause the printer keeps going offline error. Therefore, to fix this reinstall the printer software using the latest drivers from the HP website.
If you are still facing this issue, consider the following:
- Turn off the printer, wait for a few seconds, and then turn it back on.
- Restart your computer and check the printer’s status again.
Yes, a faulty USB cable can disrupt communication between the printer and the computer, leading to an offline status. Use a reliable USB cable and check for any physical damage.